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PROTECTING

FROM THE CONVENTION CENTER: HERE’S HOW WE’RE WORKING TO LOWER THE COVID-19 TRANSMISSION RISK

To Protect

PEOPLE ASSETS AND THE

ENVIRONMENT

FROM CORROSION

See HOW WE’RE WORKING TO LOWER THE COVID-19 TRANSMISSION RISK Below

FOR CLIENTS, ATTENDEES, VENDORS AND STAFF

FOLLOWING THE OPEN TEXAS PLAN FOR EMPLOYEES & EVENT ORGANIZERS (as of 072720)

Some of these temporary measures may become permanent

SANITATION – to preserve and deliver cleanliness

o   Some restrooms may be closed for smaller events
o   Caterers are asked to follow Best Practices from the FDA HERE.
o   The building will remain locked until one hour prior to each event
o   Monitoring air quality and ensuring we have frequent air turnover
o   Loading will only take place through the loading dock on Castell Avenue
o   There are increased sanitation stations throughout the venue for attendees, vendors, and staff
o   Tours will only be provided to the rooms; back of the house areas will not be available for touring
o   Deep cleaning has been performed in all areas including rooms, public spaces, kitchen and storage areas
o   For those events that have indicated no food or beverage will be served at their event, kitchens will not be accessible
o   We will regularly clean high-touch areas during the event such as door handles, water fountains, handrails, restrooms, etc.
o   Staff and vendors will be asked to wash or sanitize their hands upon entering the facility; clients and attendees are encouraged to do the same
o   Staff will participate in on-going training with a Staff Cleaning Guide based on cleaning and sanitization methods recommended by the CDC and
WHO
o   Our staff will clean and sanitize public spaces, your room, and equipment prior to each event using EPA-approved chemicals with an electrostatic
sprayer designed to sanitize large areas

SAFETY – to minimize surface contact and provide distancing

o   Payments will only be accepted by contactless credit card
o   Our in-house beverage service program has been suspended
o   Areas will continue to be made available for nursing mothers
o   Staff health conditions are monitored through daily health checks
o   Foot door openers and sink towel holders in restrooms have been added
o   Clear barriers will be in place between office staff and may be used in client meetings
o   Reservations will be upgraded to larger spaces to achieve social distancing as available
o   Attendees are required to wear face masks and practice hand hygiene, respiratory etiquette, cleanliness, and sanitation
o   Although gloves are not mandatory for staff, they may be worn voluntarily. Staff health conditions are monitored daily
o   Communication with caterers to encourage best practices for safe food service delivery, including a reminder of their responsibilities
o   Suggested room layouts have been developed following government guidelines for public gatherings to assist in revised occupancies
and social distancing
o   Clients are encouraged to provide disposable masks to attendees if they become ill during an event or do not have one.
We have a very limited supply available
o   Equipment to support social distancing and increased safety signage will be available at no charge for a limited time (cocktail tables, easels,
livestreaming equipment, etc.)
o   Safety Protocols are in place for employees at venue entry along with Recommended Safety Protocols for clients communicated through the
Event Planning Guide.

COMMUNICATION – to maximize reach and preparedness, while minimizing contact

o   Signage is in place throughout the venue to encourage distancing, hand cleanliness, and respiratory etiquette
o   Office will be closed, but client Planning Meetings can be done and in-person by appointment outside the office
o   Brochures and client handouts have been removed to eliminate touchpoints, with information available online or by email.
o   Virtual Event or Livestreaming equipment has been acquired and is being tested to support event reach and sponsor value
o   We are happy to work with clients to push payments closer to their event; payments must still be collected prior to the event, however
o   Our social media channels are supporting those who have canceled or rescheduled events to promote their mission or future events
o   We’ve upgraded spaces where possible so the event’s original anticipated attendance can be maintained with social distancing at no charge
o   Events are encouraged to Postpone, Don’t Cancel through September 30, 2021 with no penalty with any payments applied made to their
future events
o   Clients are encouraged to use Local Vendors to support New Braunfels getting Back to Business. A list of New Braunfels vendors will be
available for download on our website
o   Event Planning Guide with COVID-19 Considerations includes details about how we’re meeting the State’s Employer Requirements, how we’ll
Deliver Cleanliness and Safety, how we plan to meet Occupancy Requirements, Recommended Safety Protocols for Clients, advice on developing
a Communication and Emergency Plan, as well as Optional Action Items to lower everyone’s health risk and Online Planning Resources.

ADDITIONAL TEMPORARY MEASURES WE ARE CONSIDERING TO LOWER YOUR RISK FURTHER

o   Eliminate access to water fountains
o   Closing every other stall/sink to enforce social distancing
o   Floor indicators to show suggested distancing while waiting in lines
o   Foot traffic may be limited through assigned doors and aisles may be labeled one-way for large events to maintain guest separation
o   Remove soft/porous furnishings such as lobby furniture and avoid using drapery as these items are not easy to sanitize and encourage
group gatherings

Best Practices continue to be developed in collaboration with government agencies, local stakeholders, other venues, and vendors for a positive and safe experience. Contact our office at (830) 221-4011 if you have specific questions about your event or if you are considering “Postpone, Don’t Cancel.”

We appreciate your business very much and what your event experience to be safe, successful and MEMORABLE! #TogetherNB

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